Desktop Support Technician (P10) (3-Year Fixed Term Contract) (Information & Communication Systems Division: Service Delivery) (Re-advert)
Position Summary
Introduction
The University of Johannesburg (UJ) is a vibrant and cosmopolitan university, anchored in Africa and driven by a powerful strategy focused on attaining global excellence and stature (GES). With an emphasis on independent thinking, sustainable development, and strategic partnerships, UJ is an international university of choice. The University is guided by the Vice-Chancellor’s vision of “Positioning UJ in the Fourth Industrial Revolution (4IR) for societal impact in the context of the changing social, political, and economic fortunes of Africa”.
Job description
Minimum requirements
- Grade 12 / Matric with National Diploma in IT (NQF level 6 or equivalent)
- A Certification or equivalent
- N Certification or equivalent
- ITIL v3/4 Foundation
- Windows Desktop Support (3 years)
- Apple Support (2 year)
- Mobile device support - IOS and Android (2 years)
- Windows Server & Networking (optional)
- Linux Support (optional)
- Operations in IT Support - Customer engagement
- ITIL Knowledge
- Extensive knowledge of Windows Desktop support
- Knowledge of Networking
- Basic Windows Server and Active Directory support
- Basic knowledge on the Linux Operating System
- Knowledge of video conferencing devices
- Knowledge of Cloud Technologies
- Knowledge of Cyber Security
- Networking Support
- Server support
- Security (S )
- Excellent Troubleshooting Skills
- Windows Desktop
- Basic Server admin
- ITIL Service Management
- Excellent communication skills
- Excellent Customer Relations & Problem-Solving Skills
- Customer focused
- Knowledge of IT policies and procedures
- Troubleshooting
- Collaboration
- Quality Driven
- Results Driven
- Problem Solving
- Adaptability
- Attention to Detail
Your application, comprising of a detailed Curriculum Vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees must be uploaded before or on the closing date of the advertised post. Please also attach the following: a copy of your highest academic qualification, proof of registration with professional bodies you might belong to and if applying for an academic position, a list of accredited research output and/ or a portfolio of your creative output.
If you require technical support / assistance on the UJ e-recruitment website, please contact our service provider PNET on the following contact details: 0861 227337/010 140 3099 or email ujsupport@pnet.co.za
Candidates may be subjected to appropriate psychometric testing and other selection instruments.
In conjunction to merit on the basis of qualifications, experience and proven achievements the University of Johannesburg is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups. As necessitated by operational requirements the University reserves the right not to make an appointment to positions advertised. If you have not received a response from the University within 8 weeks of the closing date, you should assume that your application has been unsuccessful.
