Team Leader I (P10) (Information & Communication Systems Division: Audio Visual Unit) (Re-advert)
Position Summary
Introduction
The University of Johannesburg (UJ) is a vibrant and cosmopolitan university, anchored in Africa and driven by a powerful strategy focused on attaining global excellence and stature (GES). With an emphasis on independent thinking, sustainable development, and strategic partnerships, UJ is an international university of choice. The University is guided by the Vice-Chancellor’s vision of “Positioning UJ in the Fourth Industrial Revolution (4IR) for societal impact in the context of the changing social, political, and economic fortunes of Africa”.
Job description
- Support and Maintenance
- Supervise and manage an AV support team in a high volume Shared Service unit to achieve operational outcomes.
- Manage the day-to-day work activities of the team, including timelines, expected customer experience, rostering and prioritising and allocating tasks.
- Supervise repairs and routine cleaning of AV equipment.
- Troubleshoot and resolve AV system problems in all venues.
- Ensure adherence and enforcement to the Incident and Service Request processes.
- Ensure adherence to the SLA for Incidents and Service Requests.
- Ensure that AV hardware is installed and maintained according to project schedules and operational timelines.
- Ensure implementation and maintenance of AV solutions.
- Identification of UJ venues that require AV upgrades and installation.
- Ensure proper functionality and physical safety of the equipment temporarily and permanently deployed in venues.
- Collaborate with ICS teams to efficiently and effectively complete AV integration maintenance.
- To ensure safety of AV storerooms and equipment therein by controlling access to the storerooms, recording and uploading inventory registers.
- Conduct General Administration
- Ensure the safekeeping of AV equipment in venues.
- Maintain an asset register in the respective lecture venues on campus.
- Train End Users on AV technologies in UJ venues.
- Training and mentoring of Interns and Student Assistants.
- Compile Instructional AV user guides.
- Assist with compilation of the AV asset register.
- Ensure asset control by tracking asset distribution accurately.
- Conduct assessments of venues recently upgraded and provide required sign-offs.
- Conduct Venue and AV Equipment Audits (weekly, monthly, quarterly and class readiness).
- Collaborate with ICS teams to ensure AV Service Delivery.
- Attending Campus Operational engagements.
- Keeping up-to-date technically and applying new knowledge to your job.
- People Management
- Effective human resource management.
- Supervise the AV support maintenance team.
- Hold regular team meetings with team.
- Train AV support staff in the usage and maintenance of AV equipment.
- Monitor and control overtime expenditure.
Minimum requirements
- Grade 12 with a Diploma/Certificate (NQF 6) with 2 to 3 years' job related experience and
- AV Certification (e.g. Creston / AMX / Kramer / Extron / AVIXA AV Essentials) and
- Valid driver's licence
- 3 to 5 years' Support of AV equipment in a higher education environment
- 3 to 5 years' Team supervision
- 2 years' Customer Service experience
- Audio Visual systems repairs and maintenance
- Audio Visual equipment design, installation, configuration, setup and operation
- IT to AV hardware integration and AV programming
- Application of schedules and how to interpret it
- Occupational Health and Safety
- Ability to manage staff
- Ability to manage time and resources
- Ability to communicate clearly and efficiently to people on various levels
- Ability to handle conflict efficiently
- Ability to compile schedules for staff members
- Ability to persist with tasks until completion
- Ability to write and compile AV reports for projects and operations
- Ability to train new AVS staff and users of AV equipment
- A
- Electronics Certificate
- Audio Visual Design, Integration and Installation certification (InfoComm / AVIXA)
- Crestron: Systems D, Control Systems Programming
- Any other AV systems maintenance qualification will be considered
- Team Lead or Supervisory Experience
Your application, comprising of a detailed Curriculum Vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees must be uploaded before or on the closing date of the advertised post. Please also attach the following: a copy of your highest academic qualification, proof of registration with professional bodies you might belong to and if applying for an academic position, a list of accredited research output and/ or a portfolio of your creative output.
If you require technical support / assistance on the UJ e-recruitment website, please contact our service provider PNET on the following contact details: 0861 227337/010 140 3099 or email ujsupport@pnet.co.za
Candidates may be subjected to appropriate psychometric testing and other selection instruments.
In conjunction to merit on the basis of qualifications, experience and proven achievements the University of Johannesburg is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups. As necessitated by operational requirements the University reserves the right not to make an appointment to positions advertised. If you have not received a response from the University within 8 weeks of the closing date, you should assume that your application has been unsuccessful.
