Systems Administrator ITS (P9) (Information & Communication Systems Division: Enterprise Systems) (Re-advert)
Position Summary
Introduction
The University of Johannesburg (UJ) is a vibrant and cosmopolitan university, anchored in Africa and driven by a powerful strategy focused on attaining global excellence and stature (GES). With an emphasis on independent thinking, sustainable development, and strategic partnerships, UJ is an international university of choice. The University is guided by the Vice-Chancellor’s vision of “Positioning UJ in the Fourth Industrial Revolution (4IR) for societal impact in the context of the changing social, political, and economic fortunes of Africa”.
Job description
- Administer user requirements and support related to the Student Information System.
- Manage the lifecycle support of students from the student application, registration and graduation processes.
- Reset passwords and provide assistance for general system user access inquiries.
- Troubleshoot connection problems and address queries related to student Information System performance.
- Conduct testing for new or revised functionality to ensure seamless system operations and user experience.
- Log service requests and incidents efficiently, ensuring accurate documentation.
- Take ownership of following up on all logged calls, ensuring timely resolution and user satisfaction.
- Generate comprehensive weekly call statistics and produce insightful reports for analysis.
- Maintain responsibility for uploading all reports to a centralised repository, ensuring accessibility and organised documentation.
- Create users and grant appropriate permissions on menu options and termination of retired users on the Student Information System.
- Draw daily and monthly security reports and files for auditing.
- Monitor and regulate third-party’s access to Student Information System menu options.
- Foster collaboration with various sections to effectively resolve student-related queries, promoting a seamless user experience.
- Interface with third-party service providers to escalate and diligently follow up on logged faults, ensuring swift issue resolution.
- Administer the interface between the Student Information System, HR System and the Access Card System, facilitating seamless integration and functionality across systems.
Minimum requirements
- National Diploma: IT qualification (NQF 6)
- 3 to 5 years' experience in IT
- Experience in System Administration and Support
- Good knowledge of Student Information Systems environment
- Effective communication skills
- Ability to solve technical issues
- Collaboration and team skills
- Detailed and solution orientated
- Ability to analyze and interpret data
- Research new technologies and trends
- Customer focus
- Ability to identify and resolve problems
- Discipline knowledge
- Teamwork – working cooperatively with others, as part of the immediate team, and across functions to meet business objectives.
- Demonstrated ability to work in teams with a collaborative interpersonal style
- Strong analytical, synthesis, and problem-solving skills
- Strong desire to learn and use new technologies
- Positive, proactive and motivated; “can-do” attitude and a team player
- Adjusts to work effectively within new work structures, processes, requirements, or cultures
- Creativity, innovation, and bent for thinking out of the box and learning something new.
Your application, comprising of a detailed Curriculum Vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees must be uploaded before or on the closing date of the advertised post. Please also attach the following: a copy of your highest academic qualification, proof of registration with professional bodies you might belong to and if applying for an academic position, a list of accredited research output and/ or a portfolio of your creative output.
If you require technical support / assistance on the UJ e-recruitment website, please contact our service provider PNET on the following contact details: 0861 227337/010 140 3099 or email ujsupport@pnet.co.za
Candidates may be subjected to appropriate psychometric testing and other selection instruments.
In conjunction to merit on the basis of qualifications, experience and proven achievements the University of Johannesburg is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups. As necessitated by operational requirements the University reserves the right not to make an appointment to positions advertised. If you have not received a response from the University within 8 weeks of the closing date, you should assume that your application has been unsuccessful.
