Technical Assistant II (P12) (3-Year Fixed Term Contract) (ICS Division: GA Computer Labs) (Re-advert)
Position Summary
Introduction
The University of Johannesburg (UJ) is a vibrant and cosmopolitan university, anchored in Africa and driven by a powerful strategy focused on attaining global excellence and stature (GES). With an emphasis on independent thinking, sustainable development, and strategic partnerships, UJ is an international university of choice. The University is guided by the Vice-Chancellor’s vision of “Positioning UJ in the Fourth Industrial Revolution (4IR) for societal impact in the context of the changing social, political, and economic fortunes of Africa”.
Job description
- Install and support computer software to provide service to users.
- Troubleshoot and report faulty computer hardware, software, printers and audio-visual equipment to maintain an effective computer related service to users.
- Provide desktop hardware, software and printing support to lecturers and students.
- Control and monitor access to the Student Computing facilities
- Provide basic support with Blackboard application to students.
- Install computer hardware and software when computers are replaced.
- Implementation and enforcing of the Student Computing Code of Conduct
- Ensure adherence to occupational health and safety rules in the labs.
Minimum requirements
- Grade 12 with 3 to 5 years’ job-related experience
- A Certificate
- N Certificate
- Delivering ICT Services in an ITIL aligned environment
- Support and maintenance of desktop computers
- Dealing with diverse client base
- ITIL Knowledge
- Basic Blackboard support, internet and computer software such as Windows 7/10 and MS Office 2016
- National Diploma in IT (NQF 6) or equivalent qualification.
- ITIL Foundation Certification
- Security
- Technical computer maintenance
- Communication Skills
- Writing Skills
- Conflict management
- Service Orientated
- Critical Thinking
- Troubleshooting
- Task Orientated
- Teamwork
Your application, comprising of a detailed Curriculum Vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees must be uploaded before or on the closing date of the advertised post. Please also attach the following: a copy of your highest academic qualification, proof of registration with professional bodies you might belong to and if applying for an academic position, a list of accredited research output and/ or a portfolio of your creative output.
If you require technical support / assistance on the UJ e-recruitment website, please contact our service provider PNET on the following contact details: 0861 227337/010 140 3099 or email ujsupport@pnet.co.za
Candidates may be subjected to appropriate psychometric testing and other selection instruments.
In conjunction to merit on the basis of qualifications, experience and proven achievements the University of Johannesburg is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups. As necessitated by operational requirements the University reserves the right not to make an appointment to positions advertised. If you have not received a response from the University within 8 weeks of the closing date, you should assume that your application has been unsuccessful.
