Network Infrastructure Specialist (P7) (Information & Communications Systems: Networks & Telephony)
Position Summary
Introduction
The University of Johannesburg (UJ) is a vibrant and cosmopolitan university, anchored in Africa and driven by a powerful strategy focused on attaining global excellence and stature (GES). With an emphasis on independent thinking, sustainable development and strategic partnerships, UJ is an international university of choice. The University is guided by the Vice-Chancellor’s vision of “Positioning UJ in the Fourth Industrial Revolution (4IR) in the context of the changing social, political and economic fortunes of Africa”.
Job description
- Design of Wi-Fi solutions
- Devise, plan, deploy, and improve wireless networks from the beginning to implementation by collaborating with vendors, managers, and network engineers.
- Installing, configuring and maintaining wireless network equipment
- Network management
- Security protocols for example 802.1x authentication
- Use of 802.11 b/g/n/ac/ax standards and industry best practices for implementing WIFI solutions in high density, medium capacity and low density environments
- Monitoring of network infrastructure (network, Wi-Fi and telephony) for performance
- Capacity Planning and bandwidth utilisation
- Service delivery by providing higher level support when required (handling escalations from 3rd line network, Wi-Fi and Telephone support)
- Escalation to external support service provider within 1 hour of failing to resolve.
- Testing and evaluating existing networks, maintaining existing networks and troubleshooting LAN and WAN networks
- Constant engagement with service provider until final resolution
- Facilitate the RCA report drafting after major incidents
- Technological Innovation and Enhancement by providing and implementing innovative idea in network management or Wi-Fi infrastructure, voice and video communication
- Leverage on automation and new technologies
- Capacity Planning and bandwidth utilisation
- Collaboration and benchmarking with other global institutions of higher learning
- Project administration
- Training network engineers on the use of wifi planning tools for example heat mapping tools
- Focus on service delivery by assessing current environment and make recommendations for improvement
- Design Wi-Fi deployments
- Report on interference and channel usage
- Do Coverage checking
- Help resolve network problems that are escalated to 3rd line support
- Innovate and enhance
- Collaborate and benchmark
- Administer and lead projects
- Use tools for network management
- Supervise engineers
- Fulfil leadership roles in the department
- Make a meaningful difference through cross skilling
- Forge and maintain external professional networks
Minimum requirements
- Degree or any relevant qualification (NQF 7)
- Professional certification with 3 to 5 years’ job-related experience
- Huawei - HCIA,HCNP (Routing & Switching, WLAN)
- Alcatel - ACFE, ACSE - Desirable
- Experience with troubleshooting and support of network environment with focus in Wi-Fi
- Working within a support team
- Five years WIFI network design and troubleshooting experience
- Troubleshooting skills
- Design Skills
- Ability to explain solutions
- Basic understanding of Firewalling
- Report Writing
- Project management and leadership skills are essential
- Current understanding of best practices regarding networking and Wi-Fi protocols
- Positive outlook in meeting challenges and working to a high level with attention to detail
- Presentation skills with a high degree of comfort speaking with executives, IT Management, and technical resources
- Excellent communication skills with an ability to right level conversations
- Must be able to work under pressure
- High Troubleshooting skills
- Team player
- Able to transfer skills and knowledge (cross skilling and skills transfer)
- Demonstrated ability to adapt to new technologies and learn quickly
- Thorough knowledge of wireless technologies ie channels, frequencies, Signal to noise ratios, interference
- Wireless planning ie heat mapping tools
- Wireless technology troubleshooting ie authentication failures, interference sources, channel allocation, wireless performance and user device troubleshooting
- Knowledge of network security (LAN and WLAN i.e. 802.1x encryption protocols)
- ITIL
- Computer IP Network and Telephony Principles (LAN, WLAN and WAN}
- Understanding of Network OSI Layers and associated network protocols
- Knowledge of network security (LAN and WLAN}
- Full understanding of switching ie mac addressing and routing ie ARP and routing tables
- Knowledge of network analysis tools, e.g. Wireshark
- Full Understanding of LAN, WLAN and WAN environment
- Professional understanding of network and Wi-Fi Monitoring tools
Your application, comprising of a detailed Curriculum Vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees must be uploaded before or on the closing date of the advertised post. Please also attach the following: a copy of your highest academic qualification, proof of registration with professional bodies you might belong to and if applying for an academic position, a list of accredited research output and/ or a portfolio of your creative output.
If you require technical support / assistance on the UJ e-recruitment website, please contact our service provider PNET on the following contact details: 0861 227337/010 140 3099 or email ujsupport@pnet.co.za
Candidates may be subjected to appropriate psychometric testing and other selection instruments.
In conjunction to merit on the basis of qualifications, experience and proven achievements the University of Johannesburg is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups. As necessitated by operational requirements the University reserves the right not to make an appointment to positions advertised. If you have not received a response from the University within 8 weeks of the closing date, you should assume that your application has been unsuccessful.
