Technician (P10) (ICS Division: Third Line Network & Telephony Support) (Re-advert)
Position Summary
Introduction
The University of Johannesburg (UJ) is a vibrant and cosmopolitan university, anchored in Africa and driven by a powerful strategy focused on attaining global excellence and stature (GES). With an emphasis on independent thinking, sustainable development, and strategic partnerships, UJ is an international university of choice. The University is guided by the Vice-Chancellor’s vision of “Positioning UJ in the Fourth Industrial Revolution (4IR) for societal impact in the context of the changing social, political, and economic fortunes of Africa”.
Job description
- Installing, configuring, and maintaining Wi-Fi, network, and telephone equipment.
- Network, Wi-Fi and Telephone management and support.
- Monitoring of network infrastructure (network, Wi-Fi, and telephony) for performance.
- Service delivery by providing 3rd Level support when required (handling escalations from 2nd line network, Wi-Fi, and Telephone support).
- Monitoring of VoIP/telephony infrastructure (PBX, PCSs, Session border controller, call centre, voice-loggers, SMS system and TMS) for performance.
- Testing and evaluating existing networks, maintaining existing networks and troubleshooting LAN and WAN networks
- Participate in technological Innovation and Enhancement by providing and implementing innovative ideas in network management or Wi-Fi infrastructure, voice, and video communication.
- Leverage automation and new technologies.
- Participate in the Design, installation and administration of Network equipment, management, and monitoring tools (within the Network and Telephony domain).
- Up-to-date device and link descriptions on all network switches.
- Assist with Updating network diagrams and documentation.
- Assist with managing up-to-date, accurate device rack layout and allocations.
- Assist with ensuring neat and tidy installations.
- Capacity Planning and bandwidth utilisation.
- Collaboration and benchmarking with other global institutions of higher learning
- Project administration
- Assisting with 3rd Line support when required (handling escalations from 2nd line network, Wi-Fi, and Telephone support)
- Strict adherence to university and ICS standards, processes, and procedures i.e., Use of predefined IP addressing and use and VLANs.
- Participating in Testing and evaluating existing networks, maintaining existing networks and troubleshooting LAN\WLAN and WAN networks.
- Assisting with the replacement of network hardware including network switches and Wi-Fi access points
- Labelling of devices.
- Collaboration with other units within the ICS department.
- Assisting with Wi-Fi troubleshooting i.e., identifying bad network coverage areas
Minimum requirements
- Relevant Qualification (Diplomas and Certification) (NQF 6), with 2 to 5 years of Network, Wi-Fi, and Telephone support experience.
- 2 to 5 years of VoIP design, support and troubleshooting experience
- 2 to 5 years of Wi-Fi troubleshooting experience.
- 2 years of Switch configuration experience.
- ITIL Foundation.
- Formal Certification in the Prescribed Network and Wi-Fi technology.
- Project Management knowledge.
- Extensive knowledge of Windows Desktop support.
- Computer IP Network and Telephony Principles (WAN and LAN).
- Understanding of network and Wi-Fi protocols and technologies.
- Understanding of analogue and IP telephone systems.
- CCNA and HCIA
- ACFE (Alcatel-Lucent Enterprise Certified Field Expert) OmniPCX Enterprise R11 or equivalent Certification
- Leadership Skills.
- Strong analytical and in-depth technical skills and knowledge.
- Fast paced, but carefully thought-out results.
- Detail orientated.
- Excellent presentation skills.
- Must be able to develop new ideas and improvement of old ones.
- High standards and high quality of work.
- Structured, organised, and efficient work expected of self and others.
- Excellent customer service skills.
- Excellent troubleshooting skills.
- Work as an individual and in a team.
- Strong facilitation and coaching skills.
- Excellent personal, organisation and ability to prioritise and carry out multiple tasks.
- Strong time management skills.
- Ability to generate high-quality graphics and computer animations.
- Strong work ethic.
- Able to influence and drive projects to meet key milestones and overcome challenges.
- A desire to remain technically capable and an expert in current technologies.
Your application, comprising of a detailed Curriculum Vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees must be uploaded before or on the closing date of the advertised post. Please also attach the following: a copy of your highest academic qualification, proof of registration with professional bodies you might belong to and if applying for an academic position, a list of accredited research output and/ or a portfolio of your creative output.
Please note that the University is obligated, in terms of recent amendments to the Criminal Law (Sexual Offences and Related Matters) Amendment Act 2021 (Act 13 of 2021), to assess all prospective employees (including applicants) against the National Register for Sex Offenders (NRSO). The outcome of such an assessment may have an impact upon possible employment with the University.
For more information, please review the following link: Justice/Criminal/NRSO.
If you require technical support / assistance on the UJ e-recruitment website, please contact our service provider PNET on the following contact details: 0861 227337/010 140 3099 or email ujsupport@pnet.co.za.
Candidates may be subjected to appropriate psychometric testing and other selection instruments.
In conjunction to merit on the basis of qualifications, experience and proven achievements the University of Johannesburg is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups. As necessitated by operational requirements the University reserves the right not to make an appointment to positions advertised. If you have not received a response from the University within 8 weeks of the closing date, you should assume that your application has been unsuccessful.
