Client Supporter III (Quality Care: Technology Assisted Learning) (P8) (Academic Development & Support Division: Centre for Academic Technologies)
Position Summary
Introduction
The University of Johannesburg (UJ) is a vibrant and cosmopolitan university, anchored in Africa and driven by a powerful strategy focused on attaining global excellence and stature (GES). With an emphasis on independent thinking, sustainable development, and strategic partnerships, UJ is an international university of choice. The University is guided by the Vice-Chancellor’s vision of “Positioning UJ in the Fourth Industrial Revolution (4IR) for societal impact in the context of the changing social, political, and economic fortunes of Africa”.
Job description
- To work in a team of first responders to student and staff queries
- To understand and internalise the use of systems for student and staff support (i.e. internal ticketing and referral system)
- Know about UJ systems and processes
- Develop a network with UJ support service stakeholders
- Keep track and record student support project/s
- Provide training to students/staff on the use of technology for learning and/or teaching
Minimum requirements
- A Degree at NQF level 7.
- Two (2) to three (3) years of job-related experience.
- Proficiency in Microsoft Office (i.e. Outlook, Teams, Word, Excel).
- Proven experience in a detailed planning environment
- Ability to perform under pressure
- Excellent writing, oral and electronic communication skills
- Proven ability to produce high-level proposals and reports
- Excellent presentation skills
- Ability to initiate and manage projects and work independently
- Ability to develop collaborative relationships with senior staff across the University
- Highly developed analytical and interpretive skills
- Exemplary personal qualities of integrity, sound judgement, attention to detail, energy and interpersonal skills
Your application, comprising of a detailed Curriculum Vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees must be uploaded before or on the closing date of the advertised post. Please also attach the following: a copy of your highest academic qualification, proof of registration with professional bodies you might belong to and if applying for an academic position, a list of accredited research output and/ or a portfolio of your creative output.
If you require technical support / assistance on the UJ e-recruitment website, please contact our service provider PNET on the following contact details: 0861 227337/010 140 3099 or email ujsupport@pnet.co.za.
Candidates may be subjected to appropriate psychometric testing and other selection instruments.
In conjunction to merit on the basis of qualifications, experience and proven achievements the University of Johannesburg is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups. As necessitated by operational requirements the University reserves the right not to make an appointment to positions advertised. If you have not received a response from the University within 8 weeks of the closing date, you should assume that your application has been unsuccessful.
Please note that the University is obligated, in terms of recent amendments to the Criminal Law (Sexual Offences and Related Matters) Amendment Act 2021 (Act 13 of 2021), to assess all prospective employees (including applicants) against the National Register for Sex Offenders (NRSO). The outcome of such an assessment may have an impact upon possible employment with the University.
