Desktop Support Technician: Library Systems (P10) (Library & Information Centre: Library Systems) (Re-Advert)
Position Summary
Introduction
The University of Johannesburg (UJ) is a vibrant and cosmopolitan institution, guided by its bold UJ Strategy 2035, which emphasises Societal Impact and Sustainability, Global Footprint and Partnerships, and Technology for the Future. Committed to transformative change, UJ’s mission is “To transform and serve humanity through innovation and the collective and collaborative pursuit of knowledge.” The University is guided by the vision of building “An international university of choice, anchored in Africa and the global south, dynamically shaping a sustainable future".
Job description
deployment, relocation, and upkeep of IT equipment. The role also entails maintaining and updating the Library’s IT asset inventory and filing structure for essential documents related to Library systems.
- Moving and/or relocating IT equipment – new and old - such as PCs and printers daily.
- Create, test, and roll out OS & software “images” timeously.
- Keep an up-to-date asset record of all IT hardware, and software licensing.
- Maintain/upload essential documentation to the online file structure related to Library systems.
- Regular inspections of workstations.
- Problem identification and problem solving with regards to hard- and software as well as basic network issues.
- Setup and configuration of hardware and software, e.g. portable barcode scanners, label printers, MeeScan, Sierra, OCLC, Libdata
- Up to date Software version, security patches and Antivirus.
- Functional Zoom Rooms, Training Venues, Research & Learning Commons.
- Ensure compliance with UJ & UJ Library policies, procedures and regulations.
- Manage Incidents and service requests and ensure the execution within 3 business days.
- Document Incidents and service requests correctly.
Minimum requirements
- Valid code 08 driver’s license.
- National Diploma or relevant NQF 6 qualification in Information Technology
- Working knowledge of client software, e.g. “Sierra” as well as library specific software, e.g. “Connexion”.
- Knowledge of Symantec Ghost software
- Knowledge of Faronics DeepFreez software.
- International CompTIA A and N
- Three to five years relevant job-related experience.
- Three years’ Windows Desktop Support experience.
- At least one year work experience of hard- and software support in an academic Library environment.
- Two years’ experience mobile device support (IOS and Android).
- Advanced problem identification and problem solving with regards to hard- and software as well as basic network issues.
- Experience in setup and configuration of hard- and software, e.g. portable barcode scanners, label printers.
- Experience in a web-based fault reporting system, & cloud Inventory systems.
- Experience in Windows Server and Active Directory support.
- Experience with video conferencing devices.
- MS Windows, MS Office, Microsoft Active Directory, Outlook, and antivirus software, e.g. Symantec Endpoint, Windows Defender.
- Stock-take and asset recording.
- Knowledge of Cloud Technologies.
- Knowledge of Cyber Security.
- Desktop Time Management software.
- Computer Literacy.
- Ability to relocate IT equipment.
- Enhanced Troubleshooting Skills & Fault finding.
- MS Windows, MS Office, and Outlook.
- Excellent Customer Relations & Problem-Solving Skills.
- Knowledge of IT policies and procedures.
- Ability to work independently or in a team.
- Proficiency in Afrikaans, English, isiZulu & seSotho sa Leboa.
- Analytical thinking.
- Customer focused.
- Quality Driven.
- Results Driven.
- Adaptability.
- Attention to Detail.
- Adhere to Library & UJ Policies and Procedures.
- Relevant IT support experience within an academic environment.
- Knowledge of centralized Konica Minolta printing.
- Working knowledge of client software, e.g. “Sierra” as well as library specific software, e.g. “Connexion”.
- Previous Desktop Support Technician experience in a library environment at a Higher Education Institution.
- Experience in Networking Support.
- Experience in Server support.
Your application, comprising of a detailed Curriculum Vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees must be uploaded before or on the closing date of the advertised post. Please also attach the following: a copy of your highest academic qualification, proof of registration with professional bodies you might belong to and if applying for an academic position, a list of accredited research output and/ or a portfolio of your creative output.
If you require technical support / assistance on the UJ e-recruitment website, please contact our service provider PNET on the following contact details: 0861 227337/010 140 3099 or email ujsupport@pnet.co.za.
Candidates may be subjected to appropriate psychometric testing and other selection instruments.
In conjunction to merit on the basis of qualifications, experience and proven achievements the University of Johannesburg is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups. As necessitated by operational requirements the University reserves the right not to make an appointment to positions advertised. If you have not received a response from the University within 8 weeks of the closing date, you should assume that your application has been unsuccessful.
