Manager: Audio Visual Services (P7) (Information & Communication Systems Division: Audio Visual Unit)
Position Summary
Introduction
The University of Johannesburg (UJ) is a vibrant and cosmopolitan university, anchored in Africa and driven by a powerful strategy focused on attaining global excellence and stature (GES). With an emphasis on independent thinking, sustainable development, and strategic partnerships, UJ is an international university of choice. The University is guided by the Vice-Chancellor’s vision of “Positioning UJ in the Fourth Industrial Revolution (4IR) for societal impact in the context of the changing social, political, and economic fortunes of Africa”.
Job description
“Please note that the University is obligated, in terms of recent amendments to the Criminal Law (Sexual Offences and Related Matters) Amendment Act 2021 (Act 13 of 2021), to assess all prospective employees (including applicants) against the National Register for Sex Offenders (NRSO). The outcome of such an assessment may have an impact upon possible employment with the University.
- Effectively manage the Audio-Visual Teams in delivering a speedy and efficient AV services across campuses
- Ensure that individual performance measures/agreements are in place.
- Coach and mentor staff to achieve agreed performance targets.
- Develop a training and skills development plan for staff.
- Conduct performance reviews with staff as per the Performance Management Policy.
- Hold regular team meetings with staff.
- Document and configuration management of the AV environment.
- Oversee day-to-day operations of AV Service Delivery which is in line with ICS ICT Operational Processes
- Oversee the repairing of malfunctioning of AV equipment.
- Design, implement and maintain the AV environment blueprint.
- Enable and maintain proactive maintenance of the environment.
- Monitor SLA performance for campus and off-campus AV clients.
- Assist in tracking SLA breaches and putting in place corrective to improve IT service delivery.
- Collate and present monthly SLA performance reports to ICS senior management and key campus stakeholders in collaboration with the Service Delivery Manager.
- Track and follow up on AV request made by internal and external clients.
- Be the immediate point of escalation for all AV issues from clients.
- Build and maintain strong and productive relationships with Campus stakeholders.
- Develop and maintain an AV Technological roadmap with the user’s and Manager: Service Delivery
- Always represent ICS in a positive manner.
- Assist in scoping and implementation of AV projects.
- Ensure timely, concise, and effective communication with campus stakeholders regarding AV Service issues.
- Conduct monthly service reviews with individual stakeholders to understand service issues and identify project requirements and potential collaboration opportunities.
Asset and Financial Management
- Maintain an updated register of IT assets on the Campus.
- Plan, compile, manage and execute the AVU budget.
Minimum requirements
- Degree in Electronics/IT/Audio Visual (NQF7)
- ITIL v3 Foundation
- Any other AV systems design, installation and maintenance qualification will be considered
- Middle Management (3 years)
- IT Service Management (3 years)
- Support of AV equipment in a higher education environment (5 years)
- ITIL Knowledge
- Knowledge of Inform Comm certification principles
- Clear understanding of Crestron AV equipment programming and support
- Clear understanding of AMX equipment programming and support
- Clear understanding of Polycom AV equipment
- Any other AV systems design, installation and maintenance understanding will be considered
- AV Support
- AV Design
- ITIL Service Management.
- Excellent communication skills.
- Customer relations management.
- Collaborating with business managers to determine and deliver value adding AV solutions.
- Ability to interact across all levels.
- Managing Knowledge
- Collaboration
- Quality Driven
- Peoples Management
- Leadership qualities
- Strategic Thinker
- Results Driven
- CoBIT 5 Foundation
- Inform Comm: AV Essential, GEN III-112, 3, CTS, CTS-D, CTS-I (certificates valid for at least 2024 but preferably 2-3 years)
- Crestron: Systems D, Control Systems Programming (certificates valid for at least 2024)
- AMX: Systems Design, Control Systems Programming (certificates valid for at least 2024)
- Polycom: IP and Data Networking, Sound Structure
- Support of AV equipment in a higher education environment
- Middle Management
- Might be required to work outside normal working hours from time to time.
Your application, comprising of a detailed Curriculum Vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees must be uploaded before or on the closing date of the advertised post. Please also attach the following: a copy of your highest academic qualification, proof of registration with professional bodies you might belong to and if applying for an academic position, a list of accredited research output and/ or a portfolio of your creative output.
Please note that the University is obligated, in terms of recent amendments to the Criminal Law (Sexual Offences and Related Matters) Amendment Act 2021 (Act 13 of 2021), to assess all prospective employees (including applicants) against the National Register for Sex Offenders (NRSO). The outcome of such an assessment may have an impact upon possible employment with the University.
For more information, please review the following link: Justice/Criminal/NRSO.
If you require technical support / assistance on the UJ e-recruitment website, please contact our service provider PNET on the following contact details: 0861 227337/010 140 3099 or email ujsupport@pnet.co.za.
Candidates may be subjected to appropriate psychometric testing and other selection instruments.
In conjunction to merit on the basis of qualifications, experience and proven achievements the University of Johannesburg is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups. As necessitated by operational requirements the University reserves the right not to make an appointment to positions advertised. If you have not received a response from the University within 8 weeks of the closing date, you should assume that your application has been unsuccessful.
