Administrative Officer I (P10) (Information & Communication Systems Division: Campus IT Support) (Re-advert)
Position Summary
Introduction
The University of Johannesburg (UJ) is a vibrant and cosmopolitan university, anchored in Africa and driven by a powerful strategy focused on attaining global excellence and stature (GES). With an emphasis on independent thinking, sustainable development, and strategic partnerships, UJ is an international university of choice. The University is guided by the Vice-Chancellor’s vision of “Positioning UJ in the Fourth Industrial Revolution (4IR) for societal impact in the context of the changing social, political, and economic fortunes of Africa”.
Job description
“Please note that the University is obligated, in terms of recent amendments to the Criminal Law (Sexual Offences and Related Matters) Amendment Act 2021 (Act 13 of 2021), to assess all prospective employees (including applicants) against the National Register for Sex Offenders (NRSO). The outcome of such an assessment may have an impact upon possible employment with the University.
- To coordinate the activities of third-party service providers and suppliers.
- Monitor their performance against their SLAs and help resolve underlying issues.
- Work with the IT Service Delivery Director to prepare, document and update the IT Asset Management tool.
- Manage and maintain the access rights to IT Asset systems.
- Effectively implement the Asset Management process and ensure that the process is performed as agreed and documented.
- Ensure that Computer requests are reviewed, authorised, and communicated to the relevant stakeholders.
- Gather and understand user requirements for existing or new services and collaborate with the relevant IT team to provision services or solution.
- Knowledge of IT Assets with experience of software asset management systems.
- Be able to utilize tools that track usage of all software in the organization, ensuring compliance with relevant software license agreement and ensuring that assets are always properly accounted for.
- The person will also be responsible for storeroom management.
- Ensure the storeroom is always tidy and stock is controlled, including consumables like hardware stock etc.
- Update the insurance with all new machines and claims.
- Work with management in preparation of software and hardware budget.
- Assist in the identification and monitoring of risks, governance and compliance requirements related to the Asset Management environment.
Minimum requirements
- Grade 12 / Matric
- NQF Level 6 qualification in either IT/Management
- SDI Service Manager/Agent Certified (e.g Fresh-works, fixosftware,manage-engine, remedy, Kaizen tool, Solar winds , IBM Zluri or any other asset management tool)
- 2–3-year previous experience in ICT asset control
- Desktop Management (3 years)
- IT Service Management (3 years)
- Knowledge of IT and Operations
- Knowledge of ITIL aligned Service Management.
- Knowledge of Asset Management.
- ITIL Service Management.
- Excellent communication skills.
- Customer relations management.
- Policies and procedures.
- Collaborating with business managers to determine and deliver value adding solutions.
- Ability to interact across all levels.
- Managing Knowledge
- Collaboration
- Quality Driven
- Strategic Thinker
- Results Driven
- Risk Management
- ITIL Intermediate Certified
- Management of Asset within Higher Education
Your application, comprising of a detailed Curriculum Vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees must be uploaded before or on the closing date of the advertised post. Please also attach the following: a copy of your highest academic qualification, proof of registration with professional bodies you might belong to and if applying for an academic position, a list of accredited research output and/ or a portfolio of your creative output.
Please note that the University is obligated, in terms of recent amendments to the Criminal Law (Sexual Offences and Related Matters) Amendment Act 2021 (Act 13 of 2021), to assess all prospective employees (including applicants) against the National Register for Sex Offenders (NRSO). The outcome of such an assessment may have an impact upon possible employment with the University.
For more information, please review the following link: Justice/Criminal/NRSO.
If you require technical support / assistance on the UJ e-recruitment website, please contact our service provider PNET on the following contact details: 0861 227337/010 140 3099 or email ujsupport@pnet.co.za.
Candidates may be subjected to appropriate psychometric testing and other selection instruments.
In conjunction to merit on the basis of qualifications, experience and proven achievements the University of Johannesburg is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups. As necessitated by operational requirements the University reserves the right not to make an appointment to positions advertised. If you have not received a response from the University within 8 weeks of the closing date, you should assume that your application has been unsuccessful.
