Technician II: Network Support (P9) (ICS: Third Line Network & Telephony Support) (Re-advert)
Position Summary
Introduction
The University of Johannesburg (UJ) is a vibrant and cosmopolitan university, anchored in Africa and driven by a powerful strategy focused on attaining global excellence and stature (GES). With an emphasis on independent thinking, sustainable development, and strategic partnerships, UJ is an international university of choice. The University is guided by the Vice-Chancellor’s vision of “Positioning UJ in the Fourth Industrial Revolution (4IR) for societal impact in the context of the changing social, political, and economic fortunes of Africa”.
Job description
- Be situated at the Auckland Park Kingsway Campus, but not excluded from supporting all campuses
- Fulfil technical and administrative roles in the Department
- Participate in the design of Wi-Fi, network, and telephone solutions.
- Installing, configuring, and maintaining Wi-Fi, network, and telephone equipment.
- Network, Wi-Fi and Telephone management and support.
- Monitoring of network infrastructure (network, Wi-Fi, and telephony) for performance.
- Service delivery by providing 3rd Level support when required (handling escalations from 2nd line network, Wi-Fi, and Telephone support).
- Monitoring of VoIP/telephony infrastructure (PBX, PCSs, Session border controller, call centre, voice-loggers, SMS system and TMS) for performance.
- Testing and evaluating existing networks, maintaining existing networks and troubleshooting LAN and WAN networks.
- Participate in technological Innovation and Enhancement by providing and implementing innovative ideas in network management or Wi-Fi infrastructure, voice, and video communication.
- Leverage automation and new technologies.
- Participate in the Design, installation and administration of Network equipment, management, and monitoring tools (within the Network and Telephony domain).
- Up-to-date device and link descriptions on all network switches.
- Assist with updating network diagrams and documentation.
- Assist with managing up-to-date, accurate device rack layout and allocations.
- Assist with ensuring neat and tidy installations.
- Capacity Planning and bandwidth utilization.
- Collaboration and benchmarking with other global institutions of higher learning.
- Project administration.
- Assisting with 3rd Line support when required (handling escalations from 2nd line network, Wi-Fi, and Telephone support).
- Ensure secured and locked network core cabinets.
- Strict adherence to university and ICS standards, processes, and procedures i.e., Use of predefined IP addressing and use and VLANs.
- Participating in Testing and evaluating existing networks, maintaining existing networks and troubleshooting LANWLAN and WAN networks.
- Assisting with the replacement of network hardware including network switches and Wi-Fi access points.
- Labelling of devices.
- Collaboration with other units within the ICS department.
- Making and Testing of network cables.
- Assisting with Wi-Fi troubleshooting i.e., identifying bad network coverage areas.
Minimum requirements
- Relevant Qualification (Diplomas and Certification) (NQF 6), with 3 to 5 years' of job-related experience.
- Cisco CCNA Routing and Switching or Huawei HCIA Routing and Switching or ACFE (Alcatel-Lucent Enterprise Certified Field Expert) OmniPCX Enterprise R11 or equivalent Certification.
- 3 years of Network, Wi-Fi, and Telephone support experience.
- 3 to 5 years of Wi-Fi troubleshooting experience.
- 3 years of Switch configuration experience.
- ITIL Foundation.
- Project Management knowledge.
- Extensive knowledge of Windows Desktop support.
- Computer IP Network and Telephony Principles (WAN and LAN).
- Understanding of network and Wi-Fi protocols and technologies.
- Understanding of analogue and IP telephone systems.
- ACSE (Alcatel-Lucent Enterprise Certified System Expert) OmniPCX Enterprise.
- Network management monitoring tools (ie, solarwinds, manage engine).
- Huawei HCNA WLAN.
- Cisco CCNP or Huawei HCIP Routing and Switching.
- Network performance monitoring with the network management system.
- Understanding of network security (LAN and WLAN).
- Leadership Skills.
- Strong analytical and in-depth technical skills and knowledge.
- Fast paced, but carefully thought-out results.
- Detail orientated.
- Excellent presentation skills.
- Team player (teamwork and collaboration).
- Self-starter that fits well in a team environment.
- Communication & influencing.
- Proactively builds relationships.
- Managing Knowledge (skills transfer).
- Learning Agility i.e. Proactively seeks out new knowledge sources and uses and shares knowledge effectively.
- Striving for excellence.
- Sets and measures challenging objectives for self.
- Developing People.
- Constantly develops self in line with personal growth and ICS objectives.
- PBX administration.
- Telephone cabling knowledge ie analogue, digital and structured cabling.
- Troubleshooting telephone and network faults.
- Understanding of SMS systems for bulk sending and administration.
- Understanding of network fundamentals.
- Computer IP Network and Telephony Principles (LAN, WLAN and WAN).
- Including Understanding of Routing and Switching.
- Understanding of network protocols.
- Understanding of Network OSI Layers.
- Full understanding of mac address, ARP and routing tables.
- Knowledge of network analysis tools, e.g. Wireshark. .
Your application, comprising of a detailed Curriculum Vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees must be uploaded before or on the closing date of the advertised post. Please also attach the following: a copy of your highest academic qualification, proof of registration with professional bodies you might belong to and if applying for an academic position, a list of accredited research output and/ or a portfolio of your creative output.
Please note that the University is obligated, in terms of recent amendments to the Criminal Law (Sexual Offences and Related Matters) Amendment Act 2021 (Act 13 of 2021), to assess all prospective employees (including applicants) against the National Register for Sex Offenders (NRSO). The outcome of such an assessment may have an impact upon possible employment with the University.
For more information, please review the following link: Justice/Criminal/NRSO.
If you require technical support / assistance on the UJ e-recruitment website, please contact our service provider PNET on the following contact details: 0861 227337/010 140 3099 or email ujsupport@pnet.co.za.
Candidates may be subjected to appropriate psychometric testing and other selection instruments.
In conjunction to merit on the basis of qualifications, experience and proven achievements the University of Johannesburg is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups. As necessitated by operational requirements the University reserves the right not to make an appointment to positions advertised. If you have not received a response from the University within 8 weeks of the closing date, you should assume that your application has been unsuccessful.
