Collaboration Administrator (P9) (Information and Communication Systems: Department of Infrastructure & Operations) (Re-advert)
Position Summary
Introduction
The University of Johannesburg (UJ) is a vibrant and cosmopolitan institution, guided by its bold UJ Strategy 2035, which emphasises Societal Impact and Sustainability, Global Footprint and Partnerships, and Technology for the Future. Committed to transformative change, UJ’s mission is “To transform and serve humanity through innovation and the collective and collaborative pursuit of knowledge.” The University is guided by the vision of building “An international university of choice, anchored in Africa and the global south, dynamically shaping a sustainable future".
Job description
“Please note that the University is obligated, in terms of recent amendments to the Criminal Law (Sexual Offences and Related Matters) Amendment Act 2021 (Act 13 of 2021), to assess all prospective employees (including applicants) against the National Register for Sex Offenders (NRSO). The outcome of such an assessment may have an impact upon possible employment with the University.
Job Purpose:
To administer and coordinate the University's collaboration environment, policies, and procedures to provide a secure, reliable, and highly available collaboration platform that supports institutional communication, information sharing, business continuity, and operational effectiveness.
Responsibilities:
The successful candidate will be responsible for:
- Administering and maintaining the University's email and collaboration (MO365, Mimecast) environments to ensure availability, reliability, and business continuity.
- Installation, administering, monitoring and maintaining Windows Servers (patching, maintenance and Windows version OS upgrades)
- Supporting collaboration tools and technologies that enable users to communicate, share information, and participate in business processes effectively.
- Managing and supporting Microsoft-based collaboration and messaging platforms, Active Directory services, and related infrastructure.
- Implementing and enforcing IT policies, standards, and procedures relating to collaboration and messaging services.
- Collaborating with disaster recovery and infrastructure teams to ensure business continuity and resilience of collaboration services.
- Managing backup, recovery, and cybersecurity measures for systems (Veeam, Backup to Azure Cloud Data Protection Manager).
- Troubleshooting and resolving complex system-related incidents and service requests.
- Monitoring system health, performance, and capacity to ensure optimal service delivery (WSUS, Manage Engine, Solarwinds).
- Providing technical support, guidance, and training to users where required.
- Researching and evaluating new technologies, trends, and best practices to improve collaboration services.
- Liaising with vendors, suppliers, and stakeholders regarding collaboration technologies and services.
- Creating and maintaining accurate system, process, and technical documentation.
Minimum requirements
- A Diploma/Certificate in Information Systems or Technology, or an equivalent technical qualification (NQF 6) or higher.
- M365 Administration Certification (MS 365 certified: Fundamentals; Microsoft InTune, Teams Administrator, MS EntraID).
- Microsoft Certified Hybrid Infrastructure (AZ 800 and AZ 801).
- Three (3) to five (5) years’ system administration experience.
- Three (3) to five (5) years' system security administration experience.
- Three (3) to five (5) years’ backup and recovery systems administration experience. (Veeam, Backup to Azure Cloud Data Protection Manager).
- Three (3) to five (5) years’ experience in networking infrastructure, including DNS, DHCP, and TCP/IP.
- Developing and implementing IT policies and procedures (advantageous).
- IT project participation and delivery (advantageous).
Recommendations:
- Knowledge of Microsoft Exchange / Microsoft 365 messaging platforms.
- Knowledge of Active Directory administration.
- Microsoft systems administration.
- Operating systems and networking concepts, including the OSI model.
- Experience in Enterprise backup solutions and recovery processes.
- Endpoint protection and anti-virus solutions.
- Knowledge of and experience in IT governance, policies, standards, and procedures.
Competencies and Behavioural Attributes:
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Ability to maintain and support collaboration platforms in a dynamic environment.
- Effective time management and organisational skills.
- Ability to work collaboratively within multidisciplinary technical teams.
- Strong stakeholder engagement and negotiation skills.
- Attention to detail with strong documentation capabilities.
- Ability to perform effectively under pressure.
- Adaptability and change management capability.
- Ability to assess situations, make sound decisions, and provide appropriate recommendations.
- Commitment to continuous learning and technology innovation.
Enquiries:
Enquiries regarding the job content: Dr. Chelma Sliep (Director) on Tel: (011) 559 3430
Enquiries regarding remuneration and benefits: Mrs. Presheka Padayachey (HCM Business Partner) on Tel: (011) 559 4878
Your application, comprising of a detailed Curriculum Vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees must be uploaded before or on the closing date of the advertised post. Please also attach the following: a copy of your highest academic qualification, proof of registration with professional bodies you might belong to and if applying for an academic position, a list of accredited research output and/ or a portfolio of your creative output.
If you require technical support / assistance on the UJ e-recruitment website, please contact our service provider PNET on the following contact details: 0861 227337/010 140 3099 or email ujsupport@pnet.co.za.
Candidates may be subjected to appropriate psychometric testing and other selection instruments.
In conjunction to merit on the basis of qualifications, experience and proven achievements the University of Johannesburg is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups. As necessitated by operational requirements the University reserves the right not to make an appointment to positions advertised. If you have not received a response from the University within 8 weeks of the closing date, you should assume that your application has been unsuccessful.
Please note that the University is obligated, in terms of recent amendments to the Criminal Law (Sexual Offences and Related Matters) Amendment Act 2021 (Act 13 of 2021), to assess all prospective employees (including applicants) against the National Register for Sex Offenders (NRSO). The outcome of such an assessment may have an impact upon possible employment with the University.