Desktop Support Technician (P10) (Information and Communication Systems: Campus IT Support) (Re-advert)
Position Summary
Introduction
The University of Johannesburg (UJ) is a vibrant and cosmopolitan institution, guided by its bold UJ Strategy 2035, which emphasises Societal Impact and Sustainability, Global Footprint and Partnerships, and Technology for the Future. Committed to transformative change, UJ’s mission is “To transform and serve humanity through innovation and the collective and collaborative pursuit of knowledge.” The University is guided by the vision of building “An international university of choice, anchored in Africa and the global south, dynamically shaping a sustainable future".
Job description
“Please note that the University is obligated, in terms of recent amendments to the Criminal Law (Sexual Offences and Related Matters) Amendment Act 2021 (Act 13 of 2021), to assess all prospective employees (including applicants) against the National Register for Sex Offenders (NRSO). The outcome of such an assessment may have an impact upon possible employment with the University.
Responsibilities:
- Serve as the primary point of contact for end-user desktop support.
- Install, configure, and deploy desktops, laptops, and related hardware.
- Diagnose and resolve hardware, software, and peripheral issues.
- Perform routine maintenance to ensure optimal workstation performance.
- Provide user support in person, via phone, email, and remote tools.
- Install, configure, and troubleshoot standard business applications.
- Perform device imaging, reimaging, and software deployments.
- Escalate complex issues to relevant support teams when necessary.
- Ensure compliance with IT policies, procedures, and security standards.
- Support onboarding and offboarding of staff (device allocation and setup).
- Assist with asset management, including tracking and verification of devices.
- Provide basic user training and guidance on systems and tools.
Minimum requirements
- Grade 12 / Matric Certificate.
- A National Diploma in IT (NQF 6) or equivalent.
- A plus Certification or equivalent.
- N plus Certification or equivalent.
- ITIL v3/4 Foundation.
- Three (3) years’ Windows Desktop Support experience.
- Experience in hardware and software troubleshooting.
- User support and ticket handling experience.
- Experience in basic network troubleshooting.
- Imaging and device setup experience.
- Operations in IT Support experience - Customer engagement.
- ITIL Knowledge.
- Extensive knowledge of Windows Desktop support.
- Knowledge of Networking.
- Basic Windows Server and Active Directory support.
- Basic knowledge on the Linux Operating System.
- Knowledge of Cloud Technologies.
- Knowledge of Cyber Security.
Competencies and Behavioural Attributes:
- Excellent troubleshooting skills.
- Windows Desktop skills.
- Basic Server admin skills.
- ITIL Service Management.
- Excellent communication skills.
- Excellent customer relations & problem-solving skills.
- Customer focused.
- Knowledge of IT policies and procedures.
- Collaboration.
- Quality driven.
- Results driven.
- Problem solving.
- Adaptability.
- Attention to detail.
Enquiries:
Enquiries regarding the job content: Mrs. Presheka Padayachey (HCM Business Partner) on Tel: (011) 559 3878.
Enquiries regarding remuneration and benefits: Mrs. Presheka Padayachey (HCM Business Partner) on Tel: (011) 559 3878.
Your application, comprising of a detailed Curriculum Vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees must be uploaded before or on the closing date of the advertised post. Please also attach the following: a copy of your highest academic qualification, proof of registration with professional bodies you might belong to and if applying for an academic position, a list of accredited research output and/ or a portfolio of your creative output.
If you require technical support / assistance on the UJ e-recruitment website, please contact our service provider PNET on the following contact details: 0861 227337/010 140 3099 or email ujsupport@pnet.co.za.
Candidates may be subjected to appropriate psychometric testing and other selection instruments.
In conjunction to merit on the basis of qualifications, experience and proven achievements the University of Johannesburg is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups. As necessitated by operational requirements the University reserves the right not to make an appointment to positions advertised. If you have not received a response from the University within 8 weeks of the closing date, you should assume that your application has been unsuccessful.
Please note that the University is obligated, in terms of recent amendments to the Criminal Law (Sexual Offences and Related Matters) Amendment Act 2021 (Act 13 of 2021), to assess all prospective employees (including applicants) against the National Register for Sex Offenders (NRSO). The outcome of such an assessment may have an impact upon possible employment with the University.